Amendments
We are happy to change or amend your booking date/time at no additional cost if this is more than 24 hours prior to booking and your first time amending with the Terms and Conditions of Sophandre Transport
If you need to change or amend your booking within 24 hours of your booking time, we will charge an amendment fee of £20.
Amendments to date/time thereafter the first time will be charged at £20 each time.
Payments and Deposits
We accept bank transfers. Please note your booking may be subject to additional waiting time and or car parking charges. Please ask for details.
Refund Policy
Seaports and Airport Bookings
If you are not at the prearranged meeting point, we will do our best to contact you. If we cannot contact you and you fail to contact us after 45 minutes, we will void the booking, but you will be liable for the full fare.
All other Pickups (Non-Airports)
Failure to be ready to leave the designated pick-up point within 5 minutes of your booking time will void the contract, and any monies paid to Sophandre Transport will be non-refundable.
Missed flight/connection
Please note if you have missed your flight/connection and have not given us more than 12 hours notice, your booking will be cancelled, and there is no refund. If you have given us more than 12 hours notice, we will amend your booking and collect you at your new booking time.
Cancellation Policy
If you cancel less than 24 hours (but more than 6 hours) before a booking, you will be liable for a £50 cancellation fee or the full cost of the booking, whichever is the lesser amount.
If you cancel less than 6 hours before a booking, you will be liable for the full cost of the fare.
If you cancel MORE than 48 hours prior to a booking, any deposit will be returned to you.
Diverted Flight
Please note that if your flight is diverted and lands at another airport, your taxi will be automatically cancelled, and there will be no refund. Should you return to the Airport and need our services, you will need to make a new booking and re-pay for your booking.
Waiting Charges Policy
Airport/Seaports
If contact is made within 45 minutes of your flight landing/docking time but you exceed your 45-minute allowance, waiting charges will be applicable: £15 up to 30 minutes.
If no contact is made within 45 minutes, the booking will be cancelled with no refund.
Should you refuse to pay the waiting charges, your taxi will be cancelled and there will be No Refund.
Non-Airport Journeys
If contact is made within 5 minutes, Waiting charges are charged at £15 up to 30 minutes after your initial 5 minutes. This must be agreed upon with the driver, who has the right not to wait.
Luggage
All luggage Must go in the vehicle's luggage compartment. We do not take luggage inside the passenger area—this is to prevent damage to the vehicle and for safety in case of an accident.
We are not responsible for any damage to luggage.
All luggage must be in suitable travel cases.
Late
Although we pride ourselves on the service we provide, occasionally, due to circumstances beyond our control, E.g., traffic/breakdown, we may be late for your collection. In this instance, we will make you aware of your new ETA. If you decide to cancel and make your own way, we will issue a full refund. However, if you decide to wait and our driver arrives at your new time, then no refund will be given. Please do not ask for compensation afterward.
Airport Collections
Upon arrival, you will receive a text message and phone call from our driver; please liaise with them directly to meet at the Drop & go when ready.
Meet & Greets
The driver will be inside the terminal 30 minutes after your flight lands, waiting with a name board.
If a meet-and-greet is not completed, you will be refunded only this portion of your journey.