SOPHANDRE TERMS AND CONDITIONS

Terms & Conditions

You will receive a 'Sophandre Transport Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.

You will receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick up instructions and the driver's telephone number. Sophandre Transport Ltd will not refund you if you have forgotten to take this with you.

Sophandre Transport Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays on route to or from the airport. Sophandre Transport Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Sophandre Transport Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Sophandre Transport Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Sophandre Transport Ltd customer services team immediately.

For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.

Sophandre Transport Ltd reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. Sophandre Transport Ltd accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us as soon as possible.

Sophandre Transport Ltd use their own transport wherever possible but do use third party companies where appropriate.

Sophandre Transport Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

Policies & Notices

Pricing

Sophandre Transport Ltd's prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Sophandre Transport Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport Sophandre Transport Ltd does not charge for the 1st hour's waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £24/hour pro rata (£30/hour).

Waiting time for all other journeys will be charged at £24/hour pro rata (£30/hour). from the scheduled pick up time.

Amendments

We are happy to change or amend your booking date/time at no additional cost if this is more than 24 hours prior to booking and your first time amending with the the Terms and Conditions of Sophandre Transport Ltd. If you need to change or amend your booking within 24 hours of your booking time, we will charge an amendment fee of £20. Amendments to date/time thereafter the first time will be charged at £20 each time. Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Sophandre Transport Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Sophandre Transport Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 07956630556.

Refunds will not be issued in the following circumstances:

- No refund is made if the passenger does not show up for pre-paid journeys.

- No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

- All other circumstances where a refund may be possible should be addressed directly with Sophandre Transport Ltd's customer services.

Please note that some calls may be recorded for quality and training purposes.

Privacy

We use your personal information to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services. Where required to fulfill your transfer, we may pass selected information to third parties.

Conduct

Sophandre Transport Ltd is committed to maintaining a safe and respectful environment for its employees. Harassment of any kind will not be tolerated. We reserve the right to withhold service from any individuals who violate this policy.